We take privacy seriously
Your templates never leave your Microsoft 365 tenant. They are stored in your own mailbox or in your Microsoft 365 group, and the add-in reads and writes them by talking directly to Microsoft Graph from the computer it is running on. We have no server that receives, processes or stores template content, recipients, attachments or message bodies.
The add-in does send a small amount of usage and error information, described below. This page lists everything, so that you can verify it against what you see on your network.
Mailbox Store: templates are stored in a hidden folder named TemplateManager365 in your own
mailbox. Only your account has access. See
Templates missing or disappeared for what that means in
practice.
Group Store: templates are stored in the Microsoft 365 group’s document library, in a folder
called TemplateManager365. Only accounts in that group have access.
Your Microsoft 365 access token is used in the browser to call Microsoft Graph and is never sent to us.
| What | When | Contains |
|---|---|---|
| Usage statistics | When you apply a template | A one-way hash of your email address, whether you are using the Mailbox or Group Store, and how many templates and folders you have |
| Product analytics | While the add-in is open | Which screens and actions are used, without message content |
| Error reports | Only when something fails | Technical error details and a stack trace, via Sentry |
The usage statistics identify you by a one-way hash of your address rather than the address itself, so we can count returning users without holding a list of who they are. It is worth being precise: a hash is a pseudonym rather than anonymous data, because anyone who already knows an address can check whether it matches.
None of this includes template content, message bodies, subjects, recipients or attachments.
If you would like to know what we hold about you, have it corrected, or have it deleted, email [email protected] and we will action it.